DMCA & Copyright Policy

Designated DMCA Agent

1. Scope of This Policy

This policy applies to content published through the Cloutbox platform, meaning content you create, schedule, or publish via our Service to third-party social media platforms. We are an intermediary under DMCA Section 512(c) with respect to user-submitted content stored or processed through our Service.

Note: Cloutbox is not the publisher of record for content posted to social media platforms (Meta, X, LinkedIn, TikTok, YouTube). Takedown requests for content already published to those platforms should be directed to the relevant platform, not to Cloutbox. We can, however, revoke scheduling access for pending content.

2. Filing a DMCA Takedown Notice

If you believe that content accessible through our Service infringes your copyright, you may submit a takedown notice to our Designated Agent. To be effective under 17 U.S.C. § 512(c)(3), your notice must include all of the following:

1. 1.Identification of the copyrighted work: A description of the copyrighted work you claim has been infringed, or if multiple copyrighted works are covered by a single notification, a representative list of such works.
2. 2.Identification of the infringing material: A description of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material (e.g., a URL, post ID, or workspace/account identifier where the content is accessible through our Service).
3. 3.Contact information: Your name, address, telephone number, and email address.
4. 4.Good faith statement: A statement that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.
5. 5.Accuracy statement: A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
6. 6.Signature: A physical or electronic signature of the copyright owner or a person authorised to act on their behalf.

3. Our Response to Valid Notices

Upon receipt of a complete and valid takedown notice, we will:

• Acknowledge receipt within 2 business days.
• Review the notice for completeness.
• Expeditiously remove or disable access to the identified content through our Service (including cancelling scheduled posts and revoking stored media).
• Notify the user who submitted the content (the "alleged infringer") of the removal and provide them a copy of the notice (subject to applicable privacy obligations).
• Inform the user of their right to file a counter-notice under Section 4 below.

We will process notices in the order received. Processing time depends on the volume of notices; we aim to complete action on all valid notices within 5 business days of receipt.

4. Filing a Counter-Notice

If you believe that content was removed due to a mistake or misidentification, you may file a counter-notice under 17 U.S.C. § 512(g). A valid counter-notice must include:

1. 1.Identification of removed content: A description of the content that was removed and the location (e.g., post ID, URL) at which it previously appeared.
2. 2.Statement under perjury: A statement, under penalty of perjury, that you have a good faith belief that the content was removed as a result of a mistake or misidentification.
3. 3.Consent to jurisdiction: A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if outside the US, in any judicial district in which Cloutbox may be found), and that you will accept service of process from the person who filed the takedown notice.
4. 4.Your contact information: Your name, address, and telephone number.
5. 5.Signature: Your physical or electronic signature.

Upon receipt of a valid counter-notice, we will forward it to the original complainant and inform them that the removed content may be restored in 10–14 business days unless the complainant notifies us that they have filed a court action seeking an injunction. If no such notice is received, we will restore the content.

5. Repeat Infringer Policy

In appropriate circumstances, Cloutbox will terminate the accounts of users who are determined to be repeat infringers. We track valid (non-withdrawn, non-counter-noticed) DMCA notices by account. Accounts receiving three or more valid notices within any 12-month period are subject to permanent termination at our discretion.

6. Relationship to Platform Policies

Major social platforms (Meta, X, LinkedIn, TikTok, YouTube) each maintain their own DMCA and copyright complaint procedures. Filing a notice with Cloutbox does not file a notice with those platforms. To have content removed from those platforms, you must contact each platform directly through their respective reporting tools. See our Acceptable Use Policy for platform-specific compliance requirements.

7. Non-Copyright Complaints

• Trademark infringement: contact legal@cloutbox.ai.
• Privacy / personal data removal: see our Data Deletion page or contact privacy@cloutbox.ai.
• Abuse or content violations: contact abuse@cloutbox.ai or see the Acceptable Use Policy.

Submit a Notice